The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.



Ninebot US provides U.S. based resellers and our customers a USA based facility for Warranty and Repair services on select products to ensure speedy and cost effective turn-around.  Some models will need to be shipped directly to the manufacturer for Warranty Service an or Repair.

Ninebot by Segway KickScooters Limited Warranty ( ES1, ES2, ES4)
This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this Limited Warranty occurs, Segway will repair or replace your product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the product from an authorized Segway Distributor or Dealer; or (ii) the activation date of the product through the Ninebot by Segway App, and applies to the product in the following ways:

Vehicle Body - 1 year
• Deck
• Front Wheel and Hub Motor Assembly
• Front Fork and Neck Assembly
• Rear Fork Assembly
• Control Board Assembly
• Stem (Battery Cabin)
• Dashboard
• Stem
• Handlebar
• Folding Pedal
• Spring Cable
• Charge Port
• Bottom Cover (Metal)

Other Components - 180 days
• Battery Charger
• Battery Pack
• Electronic Throttle
• Electronic Brake

Components Subject to Wear - 90 days
• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight
• Front Fender
• Rear Fender
• Brake Light
• Front Decorative Strips
• Rear Decorative Strips
• Deck Grip Tape
• Bottom LED Strip
• Front Fork Cover
• Folding Pedal Cover
• Reflective Stickers
• Bottom Cover (Plastic)
• Kickstand
• Fastener Covers
• Charge Port Cover

* Please review the Warranty document provide with your purchase for full Limited Warranty information.

Click Here for All Segway Kickscooter Repair, Service and Warranty Claims 


Ninebot E (Elite) and Ninebot C (Comfort) Warranty

The Ninebot 'E,' 'Elite,' Elite PTR E+' and 'C - Comfort' models are End of Life and no longer in production or eligible for the Manufacturers warranty.  We will provide a 90 Day Warranty for Defects only. All sales are final. 

Ninebot One C, C+, E, E+, and P (Pro) Warranty

The Ninebot One 'C,'  'E,' and 'P' series Electric Unicycles are End of Life, and no longer in production or eligible for the Manufacturers warranty.  We will provide a 30 Day Warranty for Defects only. All sales are final. 

Non-Warranty Terms

  • Products not purchased directly from
  • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
  • Products outside the warranty period
  • Damage caused from improper packaging or mishandling during shipment for warranty service
  • 2nd-hand products, used products, products that have been modified in any way
  • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
  • Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
  • Starting or Stopping too quickly (over-accelerating /over-decelerating)
  • Exceeding the maximum speed of the product
  • Climbing or Descending hills to quickly
  • Any Electrical and/or Material Damage or breakage not stemming from a manufacturer's defect